Waba Features

You just can't afford to ignore the fact that you can achieve a 98% open rate with our WhatsApp Marketing platform - when compared to a meagre 20% email response!

It simply means you can leverage the power of the WhatsApp Business API platform to streamline every aspect of your business: marketing, sales, service and support, to target your customers with customised messaging resulting in proven conversions!

But wait…it gets better!
Our customers are now even more likely to see, engage, click and respond to your messages with our new and upcoming features!

Check out the new features coming your way that aims to enhance your business even better:

Current Features

  1. Agent APK (Andriod)

    Android mobile app for agent was made ready where the agents can login using the mobile app.

  2. Test Template

    Agents have the option to send templates to the end users.

  3. Conversation Report

    A new report is added under WhatsApp

  4. Template delivery status report

    A new report is added under Agent

  5. Retry mechanism

    Retry option in campaigns and DB Alerts. This is also applied for agents while sending the test templates.

  6. Canned message with media

    Option to add media to the canned responses that's created by the agent admin.

  7. Pending tickets by group

    Agent admin gets to see the pending tickets based on the groups.

  8. New nodes

    New nodes are added - flow, location request and address request.

  9. Template node inclusion

    Option to choose from SPM, product, carousel, and flow in templates

  10. Template preview

    Option to preview the templates in the WhatsApp outbound, delivery status reports.

Upcoming Features

  1. Phonebook

    Enhancing the campaign sending feature.

  2. Chat sort

    Rearranging chats based on the message received.

  3. Last message time

    Showing the last message time to the agent sent either by the user/agent.

  4. Reopen closed ticket

    Option for the agents to reopen closed ticket/chat.

  5. Agent APK (Andriod)

    Android mobile app for agents with the latest features.

  6. Latest notification priority

    Color indication for live chats based on the user wait time.

  7. Group specific working hours

    Working hours specific to group will be implemented.

  8. Ticket concurrency

    Increasing the concurrency limit to 10000 chats per agent.

  9. Previous agent chat assignment

    Ticket assignment priority to the previous agent along with the existing round robin assignment.
www.vectramind.com Vectramind