Don’t let impatient patients cost you your bottomline How do Wait Times impact the Patient Experience? According to McCarthy, McGee & O'Boyle, and PricewaterhouseCoopers, studies show that up to 65% of patients rate waiting times in clinics as being unsatisfactory. While 34% of patients said they would change their habits based on their experience.
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Patient journeys matter more than you know AI-driven patient journeys are redefining patient engagement ? It’s no longer enough for healthcare institutions to have world-class facilities or star doctors who can assure the well-being of their patients. Your reputation as a serious healthcare provider also lies in just how smoothly and efficiently, you optimise your resources at every touchpoint of your patient journey.
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The importance of feedback in patient experience Are you confident that your patient feedback system is truly enhancing the patient journey experience? Relying on guesswork and superficial data is insufficient when it comes to understanding patient satisfaction. This is where patient experience surveys and feedback systems play a crucial role. They provide invaluable insights into what patients think about the healthcare services they receive, highlighting both strengths and areas for improvemen
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