firstpass ensures that every concern that affects a patient on his or her journey is taken
care of in advance without letting it spiral out of control. Whether that’s taking note of
patient’s waiting times, identifying delays in appointments or ensuring ‘always-on’ doctor
availability during peak hours.
Our firstpass Escalate module swings into action by helping you to proactively manage your patient
experience. It does this by simply identifying and addressing potential issues earlier on using its
predictive algorithms and studying patient data.
The result: Happier patients, improved outcomes, and a stronger reputation for your organization.
Based on your specific patient metrics from waiting times to communication gaps, you can define your custom thresholds.
Based on historical trends and data patterns, you can leverage machine learning capabilities to set dynamic thresholds.
If pre-defined thresholds are breached, you receive notifications via SMS or email.
View alerts within the dedicated caregiver module to allow you to easily respond.
Pre-designed templates help you design the right, relevant messages on your own.
Based on the severity of the issue, you can generate multiple alerts to different groups at once.
Alert the relevant personnel to respond and intervene immediately to the issue.
You can proactively identify and address issues, leading to higher patient satisfaction and improved health outcomes.
You can minimize the time spent monitoring overall metrics, by optimizing your resources swiftly - in deploying the relevant staff who can intervene and respond instantly to patient needs.
You can analyse historical data, study patterns and set dynamic thresholds while continuously improving your patient experience strategy over time.
firstpass offers a suite of platform modules that create an end-to-end engagement flow between the provider and the patient. These modules facilitate a comprehensive interactive process for patients to request services from the healthcare facility, effectively creating your digital front door and beyond.
fp scheduler
fp kyp
fp consent forms
fp flow
fp connect
fp engage
fp livecast
fp feedback
fp escalate