Enabling seamless patient flow at every step of the patient journey.

firstpass flow optimizes patient flow within healthcare facilities, enhancing experiences for both patients and staff. By intelligently managing patient flow from point of entry to departure, firstpass flow boosts patient satisfaction and maximizes resource utilization.

Real-time visibility into patient queues empowers staff to proactively manage workloads. Advanced analytics provide insights into patient flow patterns, enabling data-driven improvements in operational efficiency.

firstpass flow creates a more comfortable patient journey through personalized care, clear communication, and streamlined processes. By eliminating bottlenecks, healthcare facilities deliver exceptional care while increasing efficiency.

Features

Multi-flexible check-in options:

Check-ins by patients mark the arrival of the patients inside the facility and can be achieved in multiple ways as per the needs of the facility.

Options include:

Self-Service Mobile Check-In

Patients conveniently check in by scanning a QR code on their smartphone, instantly securing an appointment slot and receiving a digital token.

Assisted Check-In

Our user-friendly tablet application empowers staff to assist patients with check-in, from initial registration to appointment scheduling.

Manual Check-In

For patients preferring in-person interaction, our system efficiently streamlines the check-in process, reducing wait times.

Kiosk Check-In

Patients enjoy a quick and self-sufficient check-in experience by generating a single digital token that manages the entire journey.

firstpass flow goes beyond queue management, offering a comprehensive patient flow solution for healthcare facilities.

Empowering Staff, Optimizing Care:

Real-Time Visibility: Gain a clear understanding of patient movement throughout the facility with intuitive dashboards and live updates.
Enhanced Patient Experience: Reduced wait times and improved communication lead to a more positive patient experience.
Increased Staff Efficiency: Optimize staff allocation and streamline workflows for improved productivity.
Improved Resource Management: Effectively allocate resources based on real-time patient needs.
Data-Driven Optimization: Data-driven insights enable continuous improvement in patient flow and care delivery.

Interactive Add-ons:

Pre-arrival Preferences:

firstpass flow allows you as a healthcare administrator to configure services that patients can access as part of the pre-arrival process, via the mobile app or web portal - from booking a vehicle parking slot, choosing language preferences or requesting for wheelchair assistance.

Kiosk Module:

Enhances operational efficiency within healthcare facilities by expediting patient check-in, reducing front-desk congestion, and optimizing staff allocation. Patients can effortlessly initiate their appointments using their Medical Record Number (MRN), mobile number, or national ID, facilitating streamlined patient intake and registration. The system eliminates unnecessary wait times through quick registration and offers customizable location-specific services to improve patient accessibility. A user-friendly interface, available in both English and Arabic, ensures optimal patient experience.

Display Board Module:

Provides real-time queue management, displaying patient numbers, estimated wait times, and corresponding service locations (SDL rooms or counters). This module effectively reduces patient wait times through transparent communication.

QR Code Scanner Module:

Streamlines patient flow by enabling efficient scanning of 2D/3D codes generated during check-in. These codes contain token information and can be conveniently placed at various points of service, including laboratories, radiology departments, and pharmacies.

Seamless Patient Payments:

Integrates with third-party payment gateways, such as Co-pay, to facilitate smooth payment processing. Patients can conveniently review and complete payments through the mobile app, as triggered by the Revenue Cycle Management (RCM) system.

Key benefits:

Reduced wait times & improved patient experience

Increased staff productivity and efficiency for all caregivers, including doctors

Improved operational visibility for informed decision-making

Enhanced communication and patient satisfaction

Increased adaptability and service continuity

firstpass flow is your key to unlocking a smoother, more efficient patient journey. By optimizing patient flow from check-in to departure, we empower healthcare facilities to deliver exceptional care while maximizing resource utilization.

firstpass suite and engagement touchpoints

firstpass offers a suite of platform modules that create an end-to-end engagement flow between the provider and the patient. These modules facilitate a comprehensive interactive process for patients to request services from the healthcare facility, effectively creating your digital front door and beyond.