Taking the disappointments out of appointments.

One of the biggest challenges on the patient journey that can play a big factor in the overall patient experience is the management of on-time patient appointments. Let’s face it: the last thing you would ever want as a healthcare provider, is to keep your patient waiting for extended periods of time. Resulting in that dreaded ‘drop off’, which can eventually impact your business!

Efficiently designed to remove delayed patient waiting times, the firstpass scheduler offers the convenience of automated appointment booking through which patients can schedule their appointments, 24/7.

The Results: Reduced wait times, improved patient satisfaction and efficient optimization of staff.

45%

of patients start feeling frustrated when wait times at their doctor’s office hit the 20 minute mark or sooner.

Features

Seamless mobile app integration

Patients can book their appointments with the mobile app, integrated with the HL7 to EMR/HIS Scheduling system.

Efficient booking process

Appointment bookings can be made via the mobile which goes to the Call Center or Customer Care team. They then validate it within the EMR/HIS system to set the appointment. Which is then confirmed with the patients, via SMS/WhatsApp.

Key benefits

Quick appointment schedules on the go. 24/7

Thanks to automated appointment booking, patients can conveniently schedule their appointments online. This helps reduce phone traffic and streamline scheduling tasks.

Dynamic waitlist management minimizes waiting times.

Our advanced patient waitlist algorithm prioritizes and notifies qualified waitlisted patients when appointment slots become available.

Two-way communication ensures always-on-time results.

Automated appointment reminders and confirmations ensure patients arrive on time and allow for easy rescheduling if needed.

firstpass scheduler offers a transformative approach to patient information capture and management. By combining self-service convenience for patients with efficient verification tools for healthcare facilities, we deliver a win-win solution that enhances patient experience, streamlines operations, and bolsters security. Our system empowers healthcare providers to focus on delivering quality care while ensuring patient data integrity and compliance with industry regulations.

firstpass suite and engagement touchpoints

firstpass offers a suite of platform modules that create an end-to-end engagement flow between the provider and the patient. These modules facilitate a comprehensive interactive process for patients to request services from the healthcare facility, effectively creating your digital front door and beyond.