Effective communication is the cornerstone of a positive patient experience. firstpass
engage is an innovative omnichannel module designed to revolutionize how healthcare facilities interact
with patients. By providing a seamless and consistent communication experience across various channels,
firstpass engage empowers providers to build stronger patient relationships, enhance patient
satisfaction, and drive operational efficiency.
firstpass engage offers a comprehensive suite of communication tools, including SMS, email, WhatsApp,
and an advanced chatbot platform with Agents. This omnichannel approach ensures that patients receive
timely and relevant information throughout their healthcare journey,
from booking an appointment-to-appointment reminders, throughout the care journey, and into post-care
follow-ups.
Deliver reliable clinical and non-clinical alerts directly to patients, including appointment reminders, report readiness, feedback requests, and awareness campaigns. It also enables two-way communication for capturing patient requests and generating leads.
Deliver reliable clinical and non-clinical alerts directly to patients, including appointment reminders, report readiness, feedback requests, and awareness campaigns. It also enables two-way communication for capturing patient requests and generating leads.
Integrate with WhatsApp Business Accounts to establish a conversational flow using BOTs. Share information, answer queries, promote services, and share your service catalog (depending on regional availability).
firstpass engage incorporates a real-time, conversational flow builder, also known as a BOT.
This innovative tool empowers you to:
By automating responses to frequently asked questions (FAQs), BOTs free up your call center staff to handle more complex inquiries.
Patients can access quick and accurate information about hospital services, registration requirements, physician availability, and more, directly through BOT interaction.
Capture general preferences and personalize interactions, enhancing the patient’s experience.
firstpass engage unlocks the value of BOT conversations with a library of pre-built, readily available flows. These user-friendly templates can be quickly deployed with minimal setup, significantly reducing turnaround time. While some flows might require integration with your Electronic Medical Records (EMR) for more specific information, most can function independently.
Schedule and confirm appointments directly through the BOT.
Easily manage appointment cancellations or rescheduling.
Set automated reminders for appointments, lab results, or medication refills.
Share targeted promotions and health awareness information.
Alert patients about missing documents and offer an upload option before their visit.
Streamline new patient onboarding and gather necessary information through a "Know Your Patient" flow.
For complex inquiries beyond the BOT's capabilities, seamlessly connect patients with live agents for personalized support.
firstpass engage ensures no patient inquiry goes unanswered. For complex questions that extend beyond predefined BOT capabilities, the system seamlessly transfers the conversation to a team of dedicated live agents. This ensures patients receive the personalized support they need, fostering trust and satisfaction.
The Agents module goes beyond just facilitating handovers. It empowers supervisors to monitor key performance metrics for your agent team. This includes tracking:
firstpass offers a suite of platform modules that create an end-to-end engagement flow between the provider and the patient. These modules facilitate a comprehensive interactive process for patients to request services from the healthcare facility, effectively creating your digital front door and beyond.
fp scheduler
fp kyp
fp consent forms
fp flow
fp connect
fp engage
fp livecast
fp feedback
fp escalate