firstpass livecast provides a real-time, comprehensive view of your healthcare facility's operations. By centralizing patient flow and engagement data, we empower healthcare leaders to make data-driven decisions that optimize resource allocation, enhance patient experiences, and drive operational efficiencies. Gain actionable insights into patient demographics, wait times, staff utilization, and department performance to identify bottlenecks and improve overall facility performance.
With advanced AI capabilities, firstpass live cast predicts patient flow, measures key performance indicators, and streamlines patient journeys. This empowers healthcare organizations to deliver exceptional care, reduce wait times, and achieve operational excellence.
Detects departments experiencing high traffic of patient inflow.
Monitors appointment numbers, waiting times and care times.
Identifies departments raising high wait time alerts.
Tracks token stats (issued, served & pending) per department.
Views transit-time graphs for patients.
Monitors patient satisfaction within the clinical and non-clinical areas like admin and check-out.
Understand the correlation between patient satisfaction, engagement,
and revenue.
Gain insights into patient satisfaction through various metrics and monitor the overall Patient Happiness Index for identification of areas for improvement.
Track average sentiment scores and categorize feedback as positive, negative, or neutral.
Analyze feedback breakdown by channel (mobile app, web,
social media, SMS).
Track department-specific scores.
Monitor Net Promoter Score (NPS) and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores.
Analyze scores based on specific
care roles
Identify trends in patient sentiment
over time.
See the most frequently expressed sentiments in feedback.
Recognize top-performing doctors, nurses, and pharmacists based on feedback.
Track patient ratings for each touchpoint in their journey.
Analyze feedback categorized by patient age groups.
Monitor the number of surveys sent, most responded survey/question, submit ratio and score trends.
Track active/inactive devices, most used devices, and peak usage hours.
Visualize patient wait times by department/service with color-coded anomaly levels (Green=normal/ Amber=concern/ Red=critical).
Gain real-time visual insights through CCTV/live video feed integration.
Leverage AI to forecast patient flow by department, day/week/month, and patient flow vs. capacity.
Forecast department workload for clinics, pharmacies, laboratories, and radiology.
Forecasting accuracy improves over time (3-9 months).
Streamline patient flow, reduce wait times, and improve resource allocation.
Increase patient satisfaction through personalized care and timely service.
Leverage real-time analytics to inform strategic planning and improve efficiency.
Boost revenue, reduce costs, and mitigate risks through data-driven insights.
firstpass offers a suite of platform modules that create an end-to-end engagement flow between the provider and the patient. These modules facilitate a comprehensive interactive process for patients to request services from the healthcare facility, effectively creating your digital front door and beyond.
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