Unified Patient Experience

Eliminate the wait.
Elevate the experience.

firstpass reimagines the patient journey from check-in to checkout. Reduce wait times, keep everyone in sync, and orchestrate every touchpoint on one intelligent platform.

  • Real-time visibility into queues & capacity
  • Automated support across the care journey
  • Happier patients & lighter staff workload
Hospital Reception Modern

Trusted by forward-thinking healthcare teams

MetroCare Health
Unity Regional
PrimeCity Clinics
Northbridge Medical

Why are we still waiting?

Long waits aren’t just a patient problem—they’re a system problem. firstpass uncovers the hidden friction points.

Static, siloed scheduling

When appointments are locked into rigid templates and scattered across disconnected tools, delays inflate wait times.

No real-time comms

Without live updates, queues quietly pile up and your teams are left firefighting instead of proactively managing.

Manual support

Phone calls and paper forms turn simple questions into drawn-out interactions. Staff chase info they already have.

The firstpass difference

Think of firstpass as GPS for your patient operations—always predicting the path, spotting delays, and rerouting in real time.

PREDICTIVE ROUTING

Anticipate delays. Route around them.

Forecasts where wait times will spike, then automatically recommends smarter routes. Your teams stay ahead of the curve.

Learn more
firstpass continuously monitors patient arrivals, provider availability, appointment runovers, room occupancy, and queue patterns across your entire facility. When the system detects a potential bottleneck, it instantly calculates alternate routes—redirecting patients, rebalancing staff workflows, and synchronizing departments in real time.

Instead of reacting once long waits form, your teams receive proactive guidance:

  • Which rooms or providers will open sooner
  • Which departments are trending toward overload
  • How to reroute patients for the shortest path to care
  • When to stagger or reschedule arrivals to flatten peak loads
The result?
Your operation behaves like a well-orchestrated traffic grid—constantly optimizing movement, minimizing delays, and ensuring patients get where they need to be without unnecessary waiting.
Data Dashboard
AUTOMATION

Automate support from first touch.

Smart kiosks, automated help desks, and chatbots. firstpass gives patients the ability to self-serve whenever they need help.

Mobile Patient App

The Firstpass Four

firstpass is built on—and delivers value across—four core pillars.

01

Patients

Clarity, control, and less time waiting. Transform the experience to “know what’s next.”

02

People

Front-line teams, unburdened. Automate repetitive tasks so staff can focus on care.

03

Providers

Less admin, more time for care. Providers get a clear view of their day.

04

Productivity

Operational excellence. Track wait times, throughput, and utilization in one place.

Take a look inside the system.

Configured to your size, structure, and existing stack.

Predictive Orchestration

AI-driven forecasting to anticipate demand and route patients dynamically.

Contactless Check-In

Mobile and kiosk-based intake that handles consents in minutes.

Omnichannel Hub

Coordinate SMS, email, and app messaging from a single console.

Automated Chatbots

Intelligent assistants that answer questions and send reminders 24/7.

EHR Integrations

Connect seamlessly to your existing practice management systems.

Analytics & Insights

Monitor patient flow, no-shows, and staff utilization in real time.

Ready to rethink your waiting room?

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