A KLAS-SIC Chapter Unfolds!

The last few months haven't just been busy, they've been defining.

They have been uncertain, yet they have been grounded.

They have been challenging, yet they have pushed us to spot opportunities.

They have been edgy, yet they allowed us to re-establish ourselves and grow.

As the March Summer unfolds, the ray of sunlight that comes out of all of this is that we are seeing the outcome of consistent and patient execution across our teams: from major deployments to industry recognition, more of which you will discover in this edition.

What stands out is not just what we’ve achieved, it’s how we are doing it by delivering real impact.
Read on to know how we’ve been building, solving, and pushing forward together.

Over the past few months, while we've been seeing strong momentum across our teams there's one moment that stands out: Firstpass from Vectramind Health has been rated in the KLAS First Look Report 2026 .

What makes this meaningful is where it comes from KLAS Research - reflecting real customer experiences in live healthcare environments, capturing how solutions perform once they are fully deployed and in use.

This appears in our KLAS Research ratings, where Firstpass has been recognized for A+ in supporting integration goals. It covers criteria such as ‘A in Executive Involvement’, ‘A in Likelihood to Recommend’, and an overall performance score of 89.8.

Customer confidence further reinforces this outcome, with every organization interviewed, having nearly 100% surveyed customers (based on limited data), confirming that Firstpass is part of their long-term plans and that they would choose this platform again.

This is the kind of recognition that reflects the work happening across teams, delivering in complex environments, ensuring reliability at scale, and continuously strengthening how Firstpass performs in real-world use. As healthcare moves toward deeper orchestration and AI-driven workflows, we are continuing to build with that evolution in mind.

Mobile Experiences, Evolving Further

As communication continues to evolve, so does the need for systems that can keep pace-seamlessly, reliably, and in real time. Recent enhancements across our mobile applications reflect this shift.

The latest updates further enhance usability and control with features such as template-driven responses, streamlined ticket management, rich media support, customizable replies, voice recording, and improved offline tracking—collectively delivering a more intuitive, efficient, and adaptable communication experience.

It's the ability to stay composed when things feel uncertain, to remain grounded when situations are beyond our control, and to continue doing what needs to be done together. This period has tested more than just our execution. It has tested our mindset. And how we've responded speaks for itself. Let's carry this sense of balance, strength, and support with us as we move ahead.