Capture valuable insights for better informed decisions.

Understanding and enhancing patient experience is paramount to delivering exceptional healthcare. firstpass feedback offers a comprehensive solution to capture and analyze patient feedback at any point in their journey or engagement with your healthcare organization, empowering you to make data-driven decisions that improve patient satisfaction and service recovery.

firstpass feedback module provides real-time insights into the patient journey, allowing you to identify areas for improvement and address concerns promptly. With customizable triggers, department-specific feedback, and actionable metrics like Net Promoter Score (NPS) and Patient Happiness Index, you'll have the tools to drive meaningful change.

Features

Feedback Module:

Real-time Insights

Capture feedback at critical touchpoints.

Department-specific Feedback

Tailor questions to specific departments for insights.

Actionable Metrics

Calculate NPS, Patient Happiness Index, and assign weights to feedback questions for deeper analysis.

Advanced Feedback Features:

Flexible Form Creation:

Design feedback forms with diverse question types and answer options.

Multilingual Support:

Reach a wider audience with English and Arabic options.

Targeted Feedback:

Link feedback to specific departments for focused improvement.

Time-Bound Responses:

Ensure timely feedback collection.

NLP Analysis:

Uncover trends and insights with natural language processing.

Multi-Channel Reach:

Collect feedback through web and mobile platforms.

Surveys Module:

The Surveys module empowers patient experience leaders to conduct comprehensive, anonymous surveys to gain deeper insights into patient satisfaction. Create time-bound surveys and distribute them seamlessly via email or SMS to maximize response rates. Leverage actionable scoring based on CSAT, HCAHPS, and OAS CAHPS benchmarks to identify areas of strength and opportunities for improvement.

Key benefits

Improved Patient Satisfaction:

Gain valuable insights into patient experiences to address concerns and improve satisfaction.

Data-Driven Decision Making:

Utilize actionable metrics and analytics to inform strategic decisions.

Efficient Workflow:

Streamline feedback collection and analysis processes.

Enhanced Communication:

Foster open communication with patients through targeted feedback

Increased Operational Efficiency:

Identify areas for improvement and optimize department performance.

firstpass feedback is your all-in-one solution for capturing and analyzing patient feedback. By empowering you to gather real-time insights and implement data-driven improvements, feedback equips you to deliver exceptional patient experiences.

firstpass suite and engagement touch points

firstpass offers a suite of platform modules that create an end-to-end engagement flow between the provider and the patient. These modules facilitate a comprehensive interactive process for patients to request services from the healthcare facility, effectively creating your digital front door and beyond.