firstpass flow optimizes patient flow within healthcare facilities, enhancing experiences
for both patients and staff. By intelligently managing patient movement from firstpass flow to
departure, Flow boosts patient satisfaction and maximizes resource utilization.
Real-time visibility into patient queues empowers staff to proactively manage workloads. Advanced
analytics provide insights into patient flow patterns, enabling data-driven improvements in operational
efficiency.
firstpass flow creates a more comfortable patient journey through personalized care, clear
communication, and streamlined processes. By eliminating bottlenecks, healthcare facilities deliver
exceptional care while increasing efficiency.
Check-ins by patients marks the arrival of the patients inside the facility. Check-ins can be achieved in multiple ways as per the needs of the facility. firstpass provides multiple check- in options which can be used discretely or in combination with others.
Patients conveniently check in by scanning a QR code on their smartphone, instantly securing an appointment slot and receiving a digital token.
Our user-friendly tablet application empowers staff to assist patients with check-in, from initial registration to appointment scheduling.
For patients preferring in-person interaction, our system efficiently streamlines the check-in process, reducing wait times.
Patients enjoy a quick and self-sufficient check-in experience by generating a single digital token that manages the entire journey.
firstpass flow allows you as a healthcare administrator to configure services that patients can access as part of the pre-arrival process, via the mobile app or web portal - from booking a vehicle parking slot, choosing language preferences or requesting for wheelchair assistance.
Enhances operational efficiency within healthcare facilities by expediting patient check-in, reducing front-desk congestion, and optimizing staff allocation. Patients can effortlessly initiate their appointments using their Medical Record Number (MRN), mobile number, or national ID, facilitating streamlined patient intake and registration. The system eliminates unnecessary wait times through quick registration and offers customizable location-specific services to improve patient accessibility. A user-friendly interface, available in both English and Arabic, ensures optimal patient experience.
Provides real-time queue management, displaying patient numbers, estimated wait times, and corresponding service locations (SDL rooms or counters). This module effectively reduces patient wait times through transparent communication.
Streamlines patient flow by enabling efficient scanning of 2D/3D codes generated during check-in. These codes contain token information and can be conveniently placed at various points of service, including laboratories, radiology departments, and pharmacies.
Integrates with third-party payment gateways, such as Co-pay, to facilitate smooth payment processing. Patients can conveniently review and complete payments through the mobile app, as triggered by the Revenue Cycle Management (RCM) system.
Reduced wait times & improved patient experience
Increased staff productivity and efficiency for all caregivers, including doctors
Improved operational visibility for informed decision-making
Enhanced communication and patient satisfaction
Increased adaptability and service continuity
firstpass offers a suite of platform modules that create an end-to-end engagement flow between the provider and the patient. These modules facilitate a comprehensive interactive process for patients to request services from the healthcare facility, effectively creating your digital front door and beyond.
fp scheduler
fp kyp
fp consent forms
fp flow
fp connect
fp engage
fp livecast
fp feedback
fp escalate