Turning 2.8 billion notifications a year into 2.8 billion engagement

opportunities

conversations

experiences

Synapse is your trusted messaging platform that transforms the way you connect with your customers.

It turns functional messaging into engaging conversations, helping you to grow and scale with your customers. One conversation at a time.

Converse with us Synapse appliction screens

Instant delivery. Wider reach.
Happier conversations.

Send 10,000 messages per second!

Engage with a wider audience in a flash! Synapse is built for high throughput endurance to meet the most demanding needs of any enterprise. Its' robust output capabilities convert every conversation into a token of happy experiences, resulting in endearing customer relationships.

Instant delivery. Wider reach. Happier conversations.

Never miss an opportunity to engage

Integrate with your core system using our rich API suite that enables real time messaging.

Send Schedule campaigns efficiently!

Schedule your campaign for future dates. Or even pause or reschedule them.

Gain control with Credit Management!

Enjoy administrative control by allocating the desired number of credits to specific departments and users.

Ensure better Quality control!

Our Maker Checker lets you check or approve the right message, before any campaign execution.

It isn’t just a digital gateway.
It’s your customer personalization gateway.

2-way communication enables
hyper-personalization

Apart from reducing the operational expenses of a call center, 2-way communication allows you to really put a face to your customer behind every conversation

‘Customer engagement relevance’ is
now in your power

By analysing your customer's transactions and feedback, you can engage them with relevant messaging and offers. While also allowing you to respond faster to their concerns, with automated messaging.

Bridge gaps. Build connections.

Customize your
Sender IDs.

Send & Receive your
enterprise SMS messages

Seamless 2 way conversations.

Enable push/pull SMS with any prospect

Share your Analytics.

Share it with your team, with
drag & drop ease

Track your data.

Enabled by a real time dashboard

Do a lot more with Alert Manager

Priority Messaging

Define priority to key messages
for an optimal queue management

Database Alerts

Integrate with any kind of database
to trigger different messages

Dynamic Templates

Create, store and configure reusable
message content in Template Manager

File Alerts

Make batch processing easy by
processing messaging from FTP files

Easy Integration

Securely convery HL7 messages
to regular messaging

Service Messaging

Segregate & manage messages
based on services and host application

Synapse.
All the signs of a Friendly User Interface.

A Responsively pleasing UI

The responsive UI can access applications from your desktop, mobile or the TAB. Bi-lingual UI (English and Arabic), make it ideal for the region.

View Comprehensive Dashboards

Stay on top of things with a quick status view of weekly or monthly messaging stats across channels.

Stay on Track!

Track the delivery of every message with detailed channel level of reporting.

Benefit from Interface Management!

Gain complete control on all applications consuming platform services.

You can choose Mess.
Or message right.

Customer engagement management begins with better messaging management!

Define priority messaging for better optimization of messages in queue
Gain better customer relationships, time efficiencies and low costs
Create, store and configure reusable message templates
Integrate with any database to trigger different messages

Synapse
Synonymous with Success stories

Integrating with Intersystems EMR over DB/HL7 for a prominent hospital. Integration enabled reading HL7 messages, directing DB integration in real time, and sending confirmation messages. The hospital was also able to achieve a 10% drop in ‘no shows› by sending reminders 24 hours prior to the scheduled appointment.

Integrating with Intersystems EMR over DB/HL7 for a prominent hospital. By integrating with Intersystems EMR over DB/ HL7, Synapse enabled Mediclinic to send appointment messages. Even 'no shows' were minimised with Mediclinic sending reminders, 24 hours prior to scheduled appointments.

Turning 2.8 billion notifications a year into 2.8 billion engagement

opportunities

conversations

experiences

Unified engagement platform for wider reach and flexibility

Instant delivery. Wider reach.
Happier conversations.