C
Contact Centres & Outsourcing Operations
In today’s business environment, the ability to reach your employees and serve customers in a timely, cost-efficient way can make or break your business.
For customer contact centers, business process and IT services outsourcers that means engaging customers and key personnel via their mobile devices all day, every day. Customers and workers carry their phones with them constantly, like they do with their wallets and keys. And they rely on their mobile phones more and more every day.
SMS can be deployed in a huge variety of use cases in a Contact Centre & Outsourcing Operations context:
Service request via SMS.
Service request updates.
Appointment reminders.
Payment reminders.
Complaint tracking.
Internal Staff communications.
Customer satisfaction surveys.
Your time to market improves phenomenally through significantly reduced time to launch new innovative services for your customers and stay ahead of the competition.
Airlines can now provide extremely customized value added services to their customers, and thereby meeting their expectations.
You can differentiate yourself by bringing out interesting data services to market quickly and stay ahead of fast-evolving market conditions, enabling you to adopt innovative technologies easily, as they emerge.
Sending text messages is a very cost effective and efficient medium of communication than to handle a voice call – and passengers can receive information via SMS on the fly without calling the airline staff for routine enquiries.
Interested in seeing how our product can work with your business strategy? Get in touch to find out more.
ISO 9001-2008, 27001-:2005 certified
